Refund and Returns Policy

1. Returns for Damaged or Defective Items

We accept returns only when an item is received damaged, defective.

To request a return for a damaged or defective item, you must provide:

• A clear, continuous, and unedited package-opening/unboxing video showing the package from the time it is unopened through the discovery of the issue.
• Clear photographs of the damaged or defective product and packaging.
• Your order number and purchase details.
• A description of the issue.

The package-opening video should clearly show the condition of the outer packaging, shipping label, package opening, and product as received.

Claims without the required package-opening video may not be eligible for a return or replacement, except where otherwise required by applicable law.

2. Time Limit for Reporting an Issue

Any damage, defect, wrong item, or missing item should be reported to us within 5 days of delivery or collection.

3. Items That Cannot Be Returned

Except where required by applicable law, we do not accept returns simply because a customer has changed their mind, selected the wrong size, or no longer wants the item.

We may also decline returns for items that have been:

• Worn, washed, altered, repaired, or damaged after delivery.
• Stained, soiled, perfumed, or otherwise used.
• Returned without original tags, packaging, or accessories where those are required to verify the condition of the item.
• Damaged due to improper handling, washing, storage, or use by the customer.

4. Return Approval

Once we receive the requested information, our team will review the claim. Approval of a return is subject to verification that the reported issue qualifies under this policy.

If approved, we will provide instructions for returning the item.

Please do not send an item back without receiving return instructions from us.

5. Refunds and Replacements

Depending on the circumstances and availability, an approved claim may be resolved through:

• Replacement with the same or a comparable item.
• Refund to the original payment method.

Where a refund is approved, processing times may depend on the payment provider or bank.

6. Shipping Costs for Approved Returns

Where we determine that an item was delivered damaged, defective, or incorrect, NYLAM DESIGNS will provide appropriate return-shipping assistance in accordance with the circumstances and applicable law.

Returns that do not qualify under this policy may be sent back to the customer at the customer’s expense.

7. Online and Physical Store Purchases

This policy applies to purchases made through our online sales channels or physical store, subject to the specific terms applicable to each purchase.

An item purchased in-store should not automatically be treated as an online order, and vice versa.

8. Legal Rights

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable Indian law.

If you have questions about a return, please contact us at:

NyLam Designs
Email: nylamdesigns@gmail.com
Phone/WhatsApp: +91 9946035453
Address: Pallithazham, North Paravur. Pin: 683520